Account & Data Deletion
This page explains how users of SkillMe (operated by Bangkok Cadogan Co., Ltd.) can delete their user account and all associated personal data in compliance with Apple App Store, Google Play Store, and PDPA requirements.
1. How to Delete Your Account
Method A: Instant Deletion Inside the SkillMe App (Recommended)
- Open the SkillMe app (on iOS, Android, or Web) and sign in to your account.
- Tap your Profile / Settings icon in the top-right corner.
- Select Delete Account at the bottom of the account settings section.
- Confirm the deletion prompt. Your account, skills, and time logs will be permanently deleted immediately.
Method B: Request Deletion via Email
- Send an email to support@bangkokcadogan.com
- Use the subject line: Request Account Deletion - SkillMe
- Provide the email address associated with your SkillMe account so we can verify ownership and process your request.
2. Data That Is Permanently Deleted
- Your user profile and authentication credentials (Email, Nickname, Profile Photo, UID)
- All created Skills and custom settings
- All recorded Time Logs, activity statistics, EXP, and level progression stored in Cloud Firestore
3. Retention Timeframe & Active Subscriptions
- In-App Deletion: Processed immediately upon confirmation.
- Email Deletion Requests: Processed within 30 days after identity verification.
- Important Note on Subscriptions: Deleting your SkillMe account does not automatically cancel an active auto-renewing subscription on the Apple App Store or Google Play Store. Please manage or cancel active subscriptions in your device's Apple ID or Google Play settings.
4. Contact Us
- Email: support@bangkokcadogan.com
- Provider: Bangkok Cadogan Co., Ltd. (SkillMe)
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